"When I was young, I was told I didn't need to do anything about my bicuspid aortic valve unless it became necessary. Fast forward: I was fifty when shortness of breath became an issue. Then, my cardiologist said, "it's time."

My first surgery was with Dr. Trento fifteen years ago. He did a great job. But, I was told then that the bioprosthetic valve would last about 15 years. So, for the past ten years, I've been keeping a close eye on my valve and my options with my cardiologist, Dr. Sanjay Kaul.

One option was Dr. Raj Makkar, a pioneer in minimally invasive heart surgery where a new valve is slipped in with a catheter through the leg. Instead of needing six weeks for surgery and recovery, with Dr. Makkar – I only had to set aside two days.

Dr. Makkar won my trust immediately. He's so genuine. He just walked in and asked, "so, are you ready to do it?" I think he already knew my answer and actually – I did, too. I'm a PhD and I've served as a college dean, director, and vice-president. I know how to do my homework. Consumers of health care must educate themselves, seek out information, and seek out the best practice.

Online research makes it clear that Dr. Makkar is a rock star. He really stands out. Health Grades gives him the highest ratings and there's a great online video with Dr. Makkar. Dr. Kaul had also recommended him highly and I already knew Cedars Sinai Medical Center Los Angeles from decades of care. Getting appointments at Cedars and working with Dr. Makkar's team was seamless.

All my Q & A communications were answered. Dr. Makkar's staff was "Johnny-on-the-Spot." After my procedure, Dr. Makkar's team checked in on me, said hello, and made me feel like family. This is being different in the right way. The genuine interest shown by Dr. Makkar and his staff left me, as the patient, feeling I'd done the right thing. As a business analyst, I've learned to solve problems and get results. It worked this time.

My advice is to research in advance, gain as much knowledge as you can, and make good, well-informed decisions with confidence. Now I'm back at the gym and I'm hoping to take up tennis. I will make Dr. Makkar my #1 choice for my next valve in another fifteen years. I'll paraphrase a popular business expression: "When Dr. Makkar talks – people listen." I listened to Dr. Makkar and I'm glad I did. You will be, too!"